Refund policy
Mobiilikauppa.com Online Store Terms of Delivery
These terms are valid from September 27, 2023.
Online Store
Mobiilikauppa.com
Unikkotie 22
01300 Vantaa, Finland
📧 info@mobiilikauppa.com
www.mobiilikauppa.com
Business ID: 3153084-8 (Mteb Oy)
WhatsApp: +358 40 253 9356
Mobiilikauppa.com sells products to both private individuals and companies. All prices include value-added tax (VAT). We reserve the right to make changes to prices and shipping costs.
Lifetime Product Protection
General
The lifetime product protection applies to Arctic Shield screen protectors and provides you with additional security and peace of mind when using the product.
The protection is personal
It applies only to the original buyer and the same phone model
How to Use the Product Protection
If the screen protector shows any defects or you wish to receive a replacement:
📧 Contact our customer service: info@mobiilikauppa.com
You will receive a ready-made cart link via email, through which you can order a replacement protector with a small handling fee.
The product price is adjusted – you pay only for the handling and your chosen delivery method.
Order Verification
Using the product protection requires us to verify the original order.
If you purchased the product somewhere other than mobiilikauppa.com, we ask you to provide a receipt or other proof of purchase.
Additional Information
Our customer service is happy to assist with any questions regarding the product protection.
Our goal is to ensure that Arctic Shield protects your phone in the best possible way – for a long time.
Note:
The customer is responsible for following these terms when using the product protection.
We reserve the right to modify these terms when necessary.
Ordering
Products are ordered online by adding them to the shopping cart and paying for the contents through the available online payment service.
All customer information is handled confidentially. The contact information provided during checkout is used only for processing and delivering the order, unless otherwise stated.
By placing an order, you agree to the terms and conditions valid at the time of purchase.
Payment and Payment Methods
Payment is made via card payment.
By entering your information at checkout, you agree to Klarna AB’s terms (Klarna AB, Sveavägen 46, 111 34 Stockholm).
By clicking the “Buy” button, you accept mobiilikauppa.com’s general terms.
Order and Payment Confirmation
Once we receive your order, we will immediately send you an order confirmation by email, showing your order details.
Always check the confirmation carefully. If you have any questions, please contact our customer service:
Mobiilikauppa.com
Unikkotie 22
01300 Vantaa, Finland
📧 asiakaspalvelu@mobiilikauppa.com
www.mobiilikauppa.com
Business ID: 3153084-8
Keep the order confirmation for reference. When contacting customer service, please have your customer and order number available.
Always check that the contents of the package match the products listed in the confirmation.
Delivery Methods and Costs
Shipping costs include postage and packaging.
An estimate of shipping costs is shown in the shopping cart according to the selected delivery method.
The final cost appears at checkout once you select your payment and shipping options.
The available delivery methods depend on the weight and contents of your cart.
All orders are shipped via the selected method — express deliveries are handled directly by mobiilikauppa.com.
Delivery Time
All stock items are typically delivered within 1–4 business days.
We are not responsible for delays caused by force majeure or for indirect damage resulting from such delays.
Any exceptional delivery times will be announced on our website.
Express delivery is available only in Helsinki, Espoo, and Vantaa.
If you select express delivery outside these cities, your package will be sent via Posti or Matkahuolto, resulting in a longer delivery time but the same delivery fee.
Return Policy
All products include a 14-day return and exchange right.
Product Returns and Exchanges
If the product does not meet your expectations, you may return it within 14 days of receipt.
Please ensure the product is returned in its original packaging, including all accessories.
Products, packaging, and labels must be undamaged and in original condition.
A valid return requires returning the original product packaging.
If the item is not in resalable condition, Mobiilikauppa.com reserves the right to deduct the corresponding loss in value from the refund.
Return shipping costs are the customer’s responsibility unless the product is defective.
We do not accept cash-on-delivery returns unless otherwise agreed.
Please note that failing to collect a package is not considered a return.
Unclaimed parcels are subject to a €5 handling fee plus any additional carrier return fees.
Exceptions to the Right of Return
The right of return does not apply to products made or customized according to the customer’s specifications – for example, phone cases, back skins, or other products printed with your own image.
These are considered personalized items under the Finnish Consumer Protection Act (Chapter 6, Section 16) and are non-refundable.
Right of Withdrawal
You have the right to cancel your order within 14 days without giving a reason.
The withdrawal period ends 14 days after you receive the last item in your order.
To exercise your right of withdrawal, notify us clearly (by letter or email).
You may use our printable withdrawal form, though it is not mandatory.
The deadline is met if you send your notice before the 14-day period expires.
Effects of Withdrawal
If you cancel your order, we will refund all payments received for the product (shipping costs are not refunded) without delay, and no later than 14 days after receiving your withdrawal notice and the returned goods.
Refunds are made using the same payment method as the original transaction unless otherwise agreed.
You must send the goods back at your own expense within 14 days of notifying us.
You are only liable for any reduction in value resulting from handling beyond what is necessary to determine the nature, characteristics, and functionality of the goods.
Unclaimed Packages
Failing to collect a package is not considered a return or withdrawal.
For unclaimed packages without a cancellation notice, we charge a €5 handling fee.
Problem Situations
If a product is missing, damaged during transport, or otherwise incorrect, please notify us within 14 days in writing (to the address provided in the “Right of Withdrawal and Returns” section) or by phone.
If the package is visibly damaged upon delivery, you must file a complaint immediately with the shipping company.
For all other issues, we apply Finnish law and the recommendations of the Consumer Disputes Board (Kuluttajariitalautakunta).
Product Information
We make every effort to keep our product descriptions accurate and up to date, but occasional errors may occur.
We are not responsible for any typographical or informational errors and reserve the right to make changes without notice.
If you notice any unclear or incorrect product information, please contact us — our customer service will resolve the issue promptly.
Colors may appear differently on various screens, and therefore we cannot guarantee an exact color match between product images and physical items.
For example, screen protector images are illustrative.
Prices
Current prices are listed on our website.
All prices are in euros (€) and include 24% VAT.
We reserve the right to change prices at any time.
Privacy and Data Protection Statement
This privacy policy complies with the Finnish Personal Data Act (Sections 10 and 24) and the EU General Data Protection Regulation (GDPR) for the online store managed by Mteb Oy.
Drafted in Vantaa, December 13, 2023.
Controller
Mteb Oy
Business ID: 3153084-8
Unikkotie 22 C, 01300 Vantaa, Finland
Register Name
Customer Register of mobiilikauppa.com
Legal Basis and Purpose of Data Processing
The legal basis for processing personal data under GDPR is the acceptance of the store’s sales and delivery terms during checkout.
The purpose of processing is the delivery of ordered products, maintenance of customer relationships, and handling possible issues.
Data is not used for automated decision-making or profiling.
Data Stored in the Register
The following information is stored:
Name, company name, address, phone number, email, and any customer comments entered during checkout.
Data is stored for up to 1 year, after which it is archived as a backup.
Accounting regulations require retention for 5 years. Upon request, personal data can be anonymized.
Regular Data Sources
Data is collected from the customer via the checkout form.
We also use cookies to collect browsing and device data.
We use cookies and similar technologies (e.g., local storage) for functionality, personalization, analytics, and marketing.
We utilize Google Analytics, Tag Manager, AdWords, Display Network, and DoubleClick for analyzing site usage and, with your consent, targeted marketing.
Information sent to Google is anonymized or pseudonymized.
Data Transfers and Disclosure Outside the EU/EEA
Order details (name, company, address, phone, email) are automatically transferred to our payment provider Paytrail Oyj.
For shipping, necessary data is shared with Posti Oyj.
Data is not transferred outside the EU/EEA by the controller.
Data Protection Principles
We handle all data carefully and protect it through appropriate technical and organizational measures.
Access is restricted to authorized personnel only.
In the event of a data breach, affected individuals will be notified.
Right to Access and Rectification
All individuals in the register have the right to inspect their stored data and request correction or completion of incorrect or incomplete data.
Requests must be made in writing or by email to the controller.
The controller may require proof of identity.
Responses are provided within the time limits specified by the GDPR (generally within one month).
Other Rights Related to Personal Data
Individuals have the right to request deletion (“the right to be forgotten”) and to restrict data processing in certain circumstances.
Requests must be made in writing or by email to the controller.
The controller may require proof of identity and will respond within one month, in accordance with GDPR.